Restocking fees

Restocking fees is a tool that some online shops use to annoy their customers. When I recently bought something from eBuyer, I was happy to get lots of new stuff but quite unhappy with their “restocking fee”.

Samsung SyncMaster 213T 21

One of the things I bought was a monitor, which was quite expensive (but nice!) The day after I got it, the advertised price dropped by around $200 – and since eBuyer offers a full refund within 7 business days, I was a happy customer.

I went online Continue reading